The University of Nairobi Directorate of Quality Assurance is one of the service departments in the University. The functions of the directorate are stated, inter alia, as development and implementation of Quality Assurance Policy and Procedures for monitoring the program quality and that of delivery processes, and synthesis of topical Quality Assurance matters in higher education. As a sub-system of the University of Nairobi system, the focus point for the directorate is the University’s vision.
The College and the University at large must develop a reputation for offering superior customer value among these multi-layered customer groups that comprise the students, academia, professional associations, employers, government, society and the community.The students require an effective curriculum, focused to the right knowledge, skills and competence. They also require effective learning, flexible learning schedules, responsiveness in related services.
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